Chief People Officer

We are a leading national consumer finance company with a 15-year legacy of stability and success. Following our recent acquisition and the appointment of a new CEO, we are entering a transformative chapter. With a workforce of 500 professionals across our Tempe and DFW hubs, we are pivoting toward a high-growth, tech-forward, and entrepreneurial future. 

We are seeking a Head of People Operations to serve as a strategic architect for this evolution. This is not a "maintenance" HR role; it is an invitation to rebuild. You will have the mandate to reset our talent strategy, overhaul our performance culture, and recruit your own team to execute this vision. 

Key Responsibilities

• Entrepreneurial Culture Shift: Partner with the CEO to transition a mature organization into a more agile, high-ownership environment. You will define the cultural "North Star" and embed it into every touchpoint of the employee lifecycle.
• Technical Talent Engine: Overhaul our recruiting engine to prioritize high-demand techincal roles (Engineering, Product, Data Science) while maintaining excellence in our high-volume operational and call center environments. 
• Modernized Performance Management: Design and implement a performance system that moves beyond "check-the-box" reviews to focus on meritocracy, continuous feedback, and the retention of top-tier talent. 
• Organizational Development: Identify gaps in our current structure and lead OD initiatives that facilitiate faster decision-making and cross-functional collaboration.
• Build Your Team: You will have the budget and authority to recruit and mentor a modern HR team capable of supporting a national, dual-office operation. 

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Who You Are

• A Change Agent: You have a proven track record of leading organizations through post-acquisition integrations or major cultural "resets."
• FinTech or Tech Savvy: You understand the nuances of hiring software engineers just as well as the operational complexities of a large-scale call center. 
• Data-Driven Strategist: You use people analytics to identify flight risks, track hiring velocity, and measure the ROI of culture initiatives. 
• Empathetic Leader: You can balance the "hard" side of performance management with the "soft" side of employee engagement and well-being. 

Qualifications

• Experience: 10+ years of progressive HR/People Operations experience, with at least 5+ years in a senior leadership role. 
• Industry Context: Previous experience in Technology and Call Center environments is highly preferred. 
• Scale: Experience managing a headcount of 500+ across multiple geographic locations.
• Education: Bachelor's degree required; HR certification (SHRM-SCP/SPHR) or Master's in Organizational Development is a plus.
• Mobility: Ability to travel between Tempe, AZ and DFW, TX as needed to maintain a strong presence in both hubs. 

Location & Work Schedule

●     Location: This role offers a hybrid work schedule with travel to our offices in Tempe, AZ and Coppell, TX.

●     Schedule: Hybrid

Why Join Us?

This is a rare opportunity to take a stable, profitable company and inject it with the energy of a startup. You will have a seat at the executive table, a direct line to a visionary CEO, and the autonomy to build a "best-in-class" People function from the ground up.